B2B Service Agreements
GrooveText operates on a B2B model with contract-based pricing. Refund terms are governed by individual service agreements between GrooveText and client organizations.
Credit Refunds
For credit-based service tiers:
- Credits are refunded if an order is cancelled before entering production
- Credits used for completed deliverables are non-refundable
- Unused credits may roll over per your contract terms (typically up to 20%)
Quality Guarantee
We stand behind the quality of our work:
- Corrections: Errors on our part (typos, timing issues, technical problems) are fixed at no cost
- Revisions: One round of adjustments is included per order; additional revisions available at $30 per round
- Redelivery: If deliverables don't meet specifications, we'll redo them
Contract Cancellation
Contract cancellation terms vary by agreement. Generally:
- 30-day notice required for contract termination
- Unused prepaid credits may be refunded on a prorated basis
- Work in progress will be completed or refunded as agreed
Processing Time
Approved refunds are processed through our payment processor (Paddle) and typically appear in your account within 5-10 business days, depending on your payment provider.
Contact Us
For questions about refunds, billing, or contract terms, please contact your account manager or email us at support@groovetext.com